FREQUENTLY ASKED QUESTIONS

 

What is a “lot”?

A lot refers to each individual item listed for auction. A specific lot may include a group of objects also referred to as a lot that are offered for sale at auction as a single unit. Each lot is assigned a number in our online catalog for easy identification during the auction.

What kind of provenance will be provided with each lot?

Each individual lot’s description will state if any applicable letters of provenance or letter of authenticity accompanies said item.

What is the expected delivery time of a purchased item?

All items purchased through auction usually will be shipped from Fanatics within a 4-6-week period. Due to factors outside of our control (e.g., COVID-19) delivery times may be delayed by local distribution centers or otherwise.

What is the cost of shipping?

Shipping is free within the United States. International shipping rates may apply.

Do I need to register with Fanatics Auctions to place a bid?

Yes. Only registered users will be able to participate in bidding. You must provide us with valid contact information so that we may contact you regarding your Fanatics Auctions purchases.

How do I register?

It takes just a few minutes to register. To complete the registration process, you will need to provide information such as your username, full name, shipping address and email address. We also may require you to confirm your email address by clicking a link we send to you via email.

What does it cost to register?

Registration is free and no credit cards are necessary unless a bid is placed. Once you have submitted your registration, you will receive a confirmation email message from Fanatics Auctions, and you will have instant access to view products. After registration, you are not obligated to buy anything on Fanatics Auctions. However, if you do see something you would like to bid on, you can do so quickly as a registered user.

What do I do if I have forgotten my username and/or password?

If you have registered before but do not remember your username and/or password, you can have it sent to you via email by clicking Sign In > Forgot Password? and entering the email address associated with the account.

Can I update my registration information?

Yes – you can update your account information at any time. Fanatics Auctions members are expected to maintain valid accounts by keeping their contact information up to date. Please review your contact information within My Account > Update User Info.

What is my 'Watch List'?

You can use the Fanatics Auctions Watch List feature to keep track of items you are not ready to bid on but want to monitor closely so you can bid on them when you are ready. On each auction listing page there is a link titled 'Add to Watch List'. Click on that link to add an item of interest to your list.

What about the privacy of my information?

For our privacy policy, please click here Privacy Policy page .

How do I bid?

Review the item information on the listing page for the item that interests you. Once you are ready, enter your bid amount and hit 'Bid Now'. You will need to be registered with Fanatics Auctions to bid. Registered bidders will be allowed to bid online only.

Do I need to use a credit card to bid?

Yes –a valid credit card will be required to bid on an item. Your credit card information is required only for the first time you place a bid. By providing your valid credit card information, you authorize Fanatics Auctions to make a temporary authorization to your credit card account to verify the information you provide is valid. This credit verification will occur each time you provide a different credit card in the bidding process.

What is my CVV/CVC code?

When you place a bid, we will request your card security code to help prevent against fraudulent use of your card. The security code is the three digit number (American Express is 4 digits) on the signature strip on the rear of the card.

What kind of credit authorization or credit check do you require?

For some auctions and/or bid amounts, we may require you to provide a credit card authorization, references, identification, and/or complete other steps designated by us (such as a deposit), to verify your eligibility and financial status. Credit determinations are made by us in our sole discretion, at any time before, during, or after the auction, and may involve use of third party service providers. We also reserve the right to not accept, reject, or refuse to honor a bid—or to exclude any bidder—at any time in our sole discretion.

What is a 'maximum bid amount'?

Your maximum bid amount is the highest price you are willing to pay for an item. You should determine beforehand the most you are willing to pay for an item and then enter a single bid at that amount in the Bid field. An early bid supported by a high maximum bid amount may increase your chances of winning the auction.

Can I increase my maximum bid after I have placed a bid?

Yes – if your maximum bid amount has been outbid, you can either place another maximum amount or enter each subsequent bid one at a time. Please note that you can only increase a subsequent maximum or incremental bid. To increase your current bid amount, simply return to the listing and enter and submit a new, higher maximum bid amount (this amount is the most you are willing to pay for the item).

Can I submit a bid offline?

No. We only accept bids submitted via this website.

Where can I monitor my bidding activity?

You can monitor all your bidding activity from within My Account > Bid Status

How are bid increments determined?

We set bid increments on an item/lot-specific basis in our sole discretion. The bid increment may change over time.

How will I know if my bid is no longer winning?

We will send you an email when your bid is no longer winning. However, there can be unpredictable delays in email transmission. We suggest that you regularly visit Fanatics Auctions to check your bid status .

What is “extended bidding” and how does it work?

Upon the initial close of the live auction, all lots that have received bids will enter the extended bidding phase. Once the auction is in the extended bidding phase, all bidders that placed bids on the lot but got outbid will have 5 minutes to bid again. If another bid is placed during the extended bidding phase, the 5-minute timer will reset—potentially over and over again. Once 5 minutes have passed without any additional bidding, the auction will officially close. During the extended bidding session, you may only bid on the lot(s) you placed a bid on during the live auction period. You will not be permitted to place a bid on any other lots. If a lot only received one bid during the live bidding session, that bidder wins that lot regardless of the duration of the extended bidding period.

What is the buyer's premium?

ZERO! There is no additional buyer's premium added to the winning bid. Unlike other auction houses that charge a buyer’s premium, charging a buyer’s premium is not in our DNA. Every single one of our lots feature no buyer’s premium so that there are no unexpected hidden costs added to your final invoice.  

What is a Reserve Price Auction?

In a Reserve Price Auction, Fanatics Auctions has the option of setting a reserve price, which is a price below which the listing will not sell. The reserve price is higher than the opening value. A reserve price allows the auction to start with an opening value below the reserve price to initiate bidder interest and determine the fair market value of an item. If the auction has a reserve price, you will see either a 'Reserve price NOT met' or 'Reserve price met' message on the listing page depending on whether the current bid is below, or at or above, this price. If the Reserve Price is not met, you will not win the item even if your bid is the highest one received.

What if I accidentally bid the wrong amount?

Bids are automatically accepted as entered by the bidder. If you accidentally entered and submitted the wrong bid amount and would like to change it, you may seek to do so by calling us immediately with the lot number. Time permitting, our customer service agent will verify your identity and will attempt to correct the bid amount or withdraw your bid. No requests to change or withdraw a bid submitted via email, chat, or other communication method will be accepted. We also cannot guarantee that we will be able to accept or make a bid change or withdrawal, especially when there is little time between your bid and the end of the auction. Thus, please use caution when bidding.

Why does it appear that I am having to place multiple bids for my bid to be accepted?

This likely is because a bidder has placed a proxy bid (a higher maximum bid), which is an amount higher than the bid increment. This is the maximum value that a bidder is prepared to pay in order to win this auction. You can place a proxy bid of your own in order to try to outbid the current proxy bid, or you may choose to continue bidding in the increments indicated until your bid is accepted.

I appear to have been overbid by an amount smaller than the bid increment. How has this occurred?

The other bidder had placed a proxy bid. In some cases, it's possible that another bidder's standing maximum bid is greater than yours, but by less than the bid increment. In this case, the other bidder will be winning at exactly their maximum bid.

When does an auction end?

Each auction will end to new bidders at the time specified in the auction listing. Each auction will officially end at the conclusion of the extended bidding period (see above for details on “extended bidding”). Please note that the extended bidding period for popular items/ lots may take hours, days, or even longer. And, as noted above, we may extend the end time of an auction in our sole discretion.

How will I know if I win?

We will notify you by email if you win, although you are responsible for determining if you have won by visiting the site and checking the status of your bid in the My Account section. The email will contain instructions on next steps.

How do I find out if an auction has ended?

You can locate an auction in which you have participated from within My Account.

I won an auction, but my item has not been delivered within the designated shipping window, what do I do?

Please contact us via e-mail at auctions@fanatics.com&nbsp

Can I view the Fanatics Auctions site on my mobile device/tablet?

Yes – the Fanatics Auctions site has been built in responsive design, meaning that no matter how you are accessing the site – whether it's on a desktop, laptop, tablet, or smartphone – it is designed to render in a user friendly, fully functional responsive format. We currently support the following browsers: Internet Explorer version 8 and up, as well as all the latest versions of Google Chrome, Mozilla Firefox, and Apple Safari.

Will I be charged sales tax on my order if I am the winning bidder?

Yes, when applicable.

What is Fanatics Auctions’ refund policy?

We do not accept returns or issue refunds. All items are sold as described and all sales are final. Items may differ from how they are depicted in photographs or videos provided by third parties, if applicable.